The success of a B2B company hinges largely on strong client relationships, especially for a small or early stage company. Exceptional client service constitutes a core value for the business, and we always aim to become a trusted partner of our clients, rather than viewing ourselves as a vendor. We have been able to differentiate ourselves from the competition through strong relationships, and our level of service is one of the very reasons clients continue to work with us. The list below outlines what I believe it takes for companies to transition from a vendor consideration set to trusted partner.
“The initial interaction with your product, team or location. “Eighty percent of your client’s permanent impression of you comes from that first touch,” Webb says.”
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